Frequently Asked Questions
اسئلة عامة
نعم تستطيع. يمكنك طلب عينات من خلال بوابتنا التفاعلية على الموقع ، هنا. سيقوم فريقنا بمراجعة طلباتك للموافقة عليها قبل الشحن.
يمكنك إرسال بريد إلكتروني إلى فريقنا على info@projectorigin.com.au مع أي أسئلة لديك أو لتقديم طلب.
من حسن حظك أن كل عملية شراء قهوة تقوم بها معنا تضع تلقائيًا مساهمات في صندوق مجتمع Project Origin Community الخاص بنا. يمكنك التعبير عن اهتمامك في info@projectorigin.com.au أو قم بزيارة موقعنا صفحة المجتمع لمعرفة ما بنته صناديقنا حتى الآن.
نعم فعلنا. لدينا مستودعات في أستراليا والكويت والمملكة العربية السعودية بالإضافة إلى شركائنا الموزعين في أستراليا واليابان وماليزيا واليونان والأرجنتين.
قائمة منتجاتنا متاحة لك لعرضها وطلبها على موقعنا ، هنا. يمكنك أيضًا طلب عينات من حبوبنا من قائمة المنتجات.
ندفع لمنتجيننا وشركائنا أسعارًا متميزة أعلى بكثير من سعر السوق C لأننا نؤمن بتقييم العمل الذي يقومون به لإنتاج القهوة. للحصول على معلومات حول تقلبات أسعار القهوة وكيف يجب أن نتعامل مع هذا كصناعة متخصصة ، اقرأ مقالتنا هنا.
سواء كان لديك شيء محدد في ذهنك أو تحتاج إلى بعض الإرشادات ، يمكننا المساعدة في العثور على حبة الفول التي تناسب احتياجات منافسيك. راسلنا على info@projectorigin.com.au بأسئلتك وطلباتك.
يعتبر Coffea eugenioides من الأنواع البديلة الرائعة لحبوب أرابيكا ، ولكن من الصعب حصادها ومعالجتها ، مما يجعلها باهظة الثمن ومنخفضة الإمداد. نحن نعمل عن كثب مع شركائنا في الأصل لجعل الوصول إلى هذه الأنواع أكثر سهولة. يمكنك تسجيل اهتمامك والاستعلام عن أنواع eugenioides من خلال مراسلتنا على info@projectorigin.com.au
نرحب بالاستفسارات من جميع منتجي القهوة. يمكنك إرسال بريد إلكتروني إلى فريقنا على info@projectorigin.com.au مع هويتك وأين تنمو قهوتك وما تبحث عنه من مصدر. سيرد فريقنا ببعض الأسئلة.
نعم نستطيع. يمكن لفريقنا ترتيب نقل الحقائب مباشرة من المنشأ إلى المحمصات في أي مكان في العالم.
FAQs about Sourcing, ethics and certifications
What does 'direct trade' mean to Project Origin?
Direct trade means building long-term, mutually beneficial relationships with farmers, producers, washing stations and local exporters committed to quality coffee and their local communities. Depending on the origin, working through a trusted local exporter can be the most effective way to support producers. Our approach prioritises traceability, open communication and purchasing across successive harvests.
How does buying from Project Origin support farmers and producers?
We work with producing and exporting partners towards prices that cover production costs and provide sustainable income above those costs, considering quality, purpose, cup score and relationships rather than the C-market alone. Repeat purchases help producers plan ahead, invest in their farms and support a more economically sustainable farming and trading environment. A percentage of every coffee purchase also goes into our Community Fund, supporting projects such as clean water, education and better farming.
How can I best support coffee farmers?
One of the best ways to support coffee farmers is to buy from the same farms across successive harvests. Your repeat purchases help producers plan ahead, invest in the coffees you enjoy and pay their workers well. That reliable demand can also support earlier payments to workers. For example, our partners in Kenya prepay pickers, helping improve their cash flow.
Are Project Origin coffees certified?
Certification is not a requirement for coffees to meet our sourcing standards; individual coffees may carry certifications, which we can confirm when you enquire. We prioritise understanding farming and processing practices through ongoing, direct communication with our partners, alongside price agreements reviewed annually. Certification can involve significant fees, administration and renewal requirements, and we do not advocate for producers to take on those costs.
Can I request specific certifications for my coffee?
Yes, you can always request for coffees with certain certifications, and these questions need to be raised BEFORE shipping the coffee from origin. We can work with our partners to explore obtaining it, if it is feasible to do so, with the associated costs agreed with and covered by you as the buyer.
How does Project Origin check green coffee quality?
We assess every coffee we purchase through cupping (including offer samples, pre-shipment samples (PSS), arrival samples) and physical checks, including moisture content, water activity, density and green grading for defects. We record the results, including cupping notes and green grading photographs, and retain this data to track quality over time.
By working with producers and exporters each harvest, we can understand each coffee’s typically behaviour, & what to expect each year based on weather patterns and harvest updates. Sounds in-depth – that’s because it is.
What quality control measures do you take?
For every coffee we source, we conduct several cuppings across multiple stages of importing, we measure the beans’ moisture content, water activity and density, and review the physical appearance via green grading.
This information is always available for your coffee upon request.
Is my sample a reference, PSS, or arrival sample?
Your sample could be any one of these depending on what stage of the harvesting calendar we are at. Our sales team will always share with you what you are receiving, so you know what to expect. If you are requesting samples from our live product list, you are most likely receiving arrival stock.
How should I store my green beans?
Green coffee beans like stability. Keep them sealed in an environment with stable temperature – ideally cool – and stable humidity for best shelf life.
How do you check that the coffee I receive matches the sample I approve?
When coffee arrives at our warehouse, we assess samples against the coffee originally cupped and approved. These checks compare cup quality and physical attributes, helping us identify any changes before the coffee reaches your roastery.
By this point, we would have cupped your coffee about 4 times already, so we don’t expect surprises to pop out of nowhere.
Can I access quality control data and information about the producer?
Yes! We freely share recorded quality control results, including green grading measurements such as density, water activity and moisture content, cupping notes and green grading photographs, upon request.
We also share available information about the producer, origin, marketing imagery and processing so you can understand the coffee and pass that knowledge on to your customers. These are our Farm Info Files, and you can find them in our Directory.
What should I do if my coffee doesn't meet the agreed quality?
Contact our team with the coffee’s lot details and a description of your concerns. The sooner you do this upon receiving your order, the better we can work together. We’ll work with you to assess the coffee against the approved sample and recorded quality data, then discuss the appropriate next steps.
FAQs about importing green beans
Is there an MOQ for direct shipping from origin?
Sea freight: yes, our MOQ is 100 bags or 6,000kg. Shipping from Ethiopia is a 10,000kg minimum.
Air freight: yes, our MOQ is 5 units, but it’s best you chat with our team.
What origins can i source with Project Origin
We specialise in shipping coffee from over 15 specialty producing countries, including Brazil, Colombia, Ethiopia, Kenya, El Salvador, Nicaragua, Honduras, Papua New Guinea, and more.
Can I mix & match origins in one shipment?
Yes, we can if shipping from our Australia warehouse!
Is there an MOQ for shipping from Australia?
Yes, our MOQ for shipping from Australia is 500kg or US$4,000 in value.
Can I order at any time?
You can order at any time from our Australian warehouse by referring to our live product list. If you wish to direct ship from origin, orders should occur around harvest time.
Is air freight MOQ less than sea freight MOQ?
Yes it is! We can ship less units via air freight whilst sea freight will require more.
What's the difference between an FCL & LCL?
FCL, or full container load, means you get a full container just for your cargo, which is usually faster and more straightforward. LCL, or light / less than full container load, means your cargo shares space with goods from other shippers in the same container — it’s cheaper if you don’t have enough volume, but it often involves more handling, and a higher risk of delays or damage during consolidation and deconsolidation.
Is it better to order direct or from Australia?
This depends on what and how much you want to import. Importing direct from origin is a great option for when you need a full container load (about 20tonne). It is not possible to mix and match origins, so if you require a mix of a few different lots, then your best option will be to ship from our Australia warehouse, or your nearest distributor.
You can find your nearest distributor options هنا.
Why would I order from Australia?
If you’re wanting a mix or origins, and to order off a spot list, then shipping from Australia is a great option. Keep in mind, there may be another Project Origin distributor warehouse close to you!
Why would I order direct from origin?
For the freshest stock, shipping direct from origin is a great option, as contracting and moving coffee happens close to the end of harvest.
Can I get green or roasted samples before I buy?
We can share green samples to help you make your decisions, but you need to know your importing laws first! Every country is different, but our team can help you figure out what you need.
Do I need importing documents to get my samples?
This really depends on your country. It’s best to know your importing laws and our team can help you figure out where to look, so your samples don’t get destroyed before reaching you.
I didn't receive my samples. What can I do?
If we confirmed your samples were shipped, then it’s best to check with your importing government bodies. We will review every sample request and confirm with you if we approve to send your request, so our team will be in touch with you along the way.
Do I need special documents to import green beans to my country?
Yes, absolutely! Every country is different, and it is essential that you know your own importing laws. Our team can help you find where to look, but ultimately, we will need to work together to gather your documents.
You will need to understand what documents your country needs and share that list with Project Origin. We will gather or organise all these documents so your shipment can arrive safely.
What documents do I need?
Every country is different & must be adhered to in full. Some of the most common documents we acquire include phytosanitary certificates, a BL document, certificate of origin, invoice, packing slip, a fumigation certificate, and more.
What is a phytosanitary document?
A phytosanitary document is an official paper issued by a government authority to show that the green coffee beans are free from pests and diseases. It’s basically proof that the product is safe for international trade and won’t bring any unwanted bugs or plant diseases into another country.
Can we just ship the coffee now & deal with documents on the way?
No, you must inform Project Origin of your requirements prior to the shipment. The documents must be prepared and provided to you before the cargo arrives, in order to allow you to proceed with customs clearance.
الأسئلة الشائعة حول اختيارات CM
حيث تكون تقنيات التعطين الكربوني مفيدة للغاية للمنتجين في تحويل ما يمكن أن يكون متوسطًا إلى حصة خاصة. وهذا يمكنهم من إنشاء منتج ذي جودة أعلى وبالتالي يمكنهم بيعه بسعر أعلى.
توفر تقنيات معالجة التصنيع المستمر منصة للمنتجين لزيادة التحكم في العملية نفسها ، ونتيجة لذلك توفر مزيدًا من اليقين بشأن النتيجة أو مستوى الجودة الذي يمكن تحقيقه. من خلال مشاركة المعرفة والخبرة التي طورها Project Origin ، يمكننا تعديل المتغيرات المناسبة المطلوبة لمعالجة CM بنجاح مع المنتجين من أجل تكرار ملفات تعريف النكهة والأكواب للحصول على تدفق مستمر من الفاصوليا لكل حصاد للمستهلكين ، ولكن أيضًا للسماح دخل ثابت للمنتجين من خلال مثل هذا المنتج الموثوق.
على العكس من ذلك ، في معظم الحالات ، يدفع Project Origin مقابل جميع المعدات المستخدمة لإنشاء معالجة CM في مزرعة أو محطة غسيل. يضمن Project Origin أيضًا السعر الذي سيتم دفعه للمنتجين مقابل القهوة التي تتم معالجتها باستخدام تقنياتنا بغض النظر عن جودة الكوب النهائي. نقوم بذلك لجميع المنتجين ومحطات الغسيل التي تعد جزءًا من برنامج CM Selections. لا يتحمل المنتج أو محطة الغسيل أيًا من مخاطر صنع القهوة من خلال برنامج CM Selections من Project Origin ، لكنهم يحصلون على ضمان سعر ثابت متفق عليه يتم تحديده بعلاوة أعلى من سعر البيع العادي.
لدينا مجموعة CM Selections لديها القدرة على توسيع فهمنا وخبرتنا للقهوة. نعتقد أنها تستحق نظام التصنيف الخاص بها حتى نتمكن من التعامل مع هذه القهوة دون التحيز الحتمي المحدد مسبقًا الذي نبنيه لا شعوريًا عند الإشارة إلى درجات الحجامة كبديل ، نقوم بتصنيف مجموعة اختيارات CM الخاصة بنا إلى خمسة أحجار كريمة تمثل ملامح النكهة. الأحجار الكريمة هي النيلي والجاسبر والعنبر والماس والأوبال. لفهم المزيد عن مجموعة الأحجار الكريمة ، يمكنك قراءة مقالة اختيارات CM Champion.