Frequently Asked Questions
一般的问题
是的你可以。您可以通过我们网站上的互动门户索取样品, 这里。 我们的团队将在发货前审核您的批准请求。
您可以发送电子邮件至我们的团队 info@projectorigin.com.au 有任何问题或下订单。
幸运的是,您在我们这里购买的每一杯咖啡都会自动向我们的 Project Origin 社区基金捐款。你可以表达你的兴趣 info@projectorigin.com.au 或访问我们的 社区页面 看看我们的基金到目前为止已经建立了什么。
是的,我们有。我们在澳大利亚、科威特和沙特阿拉伯设有仓库,在澳大利亚、日本、马来西亚、希腊、阿根廷设有烘焙机分销合作伙伴。
我们向生产商和合作伙伴支付远高于 C 市场价格的溢价,因为我们相信重视他们为生产咖啡所做的工作。有关咖啡价格波动以及我们应如何将其作为专业行业处理的信息, 在这里阅读我们的文章。
无论您有特定的想法还是需要一些指导,我们都可以帮助您找到适合您竞争需求的生豆。 发送电子邮件至 info@projectorigin.com.au 与您的问题和要求。
eugenioides 咖啡是阿拉比卡咖啡豆的一种很好的替代品种,但难以收获和加工,因此价格昂贵且供应量低。我们正在与我们的原产地合作伙伴密切合作,以使该物种更容易获得。您可以注册您的兴趣并通过以下��式查询eugenioides物种 发送电子邮件至 info@projectorigin.com.au
我们欢迎所有咖啡生产商的垂询。您可以发送电子邮件至我们的团队 info@projectorigin.com.au 与您是谁,您的咖啡在哪里种植以及您从出口商那里寻找什么。我们的团队会���答一些问题。
我们可以。我们的团队可以安排袋子直接从原产地运输到世界任何地方的烘焙厂。
FAQs about Sourcing, ethics and certifications
What does 'direct trade' mean to Project Origin?
Direct trade means building long-term, mutually beneficial relationships with farmers, producers, washing stations and local exporters committed to quality coffee and their local communities. Depending on the origin, working through a trusted local exporter can be the most effective way to support producers. Our approach prioritises traceability, open communication and purchasing across successive harvests.
How does buying from Project Origin support farmers and producers?
We work with producing and exporting partners towards prices that cover production costs and provide sustainable income above those costs, considering quality, purpose, cup score and relationships rather than the C-market alone. Repeat purchases help producers plan ahead, invest in their farms and support a more economically sustainable farming and trading environment. A percentage of every coffee purchase also goes into our Community Fund, supporting projects such as clean water, education and better farming.
How can I best support coffee farmers?
One of the best ways to support coffee farmers is to buy from the same farms across successive harvests. Your repeat purchases help producers plan ahead, invest in the coffees you enjoy and pay their workers well. That reliable demand can also support earlier payments to workers. For example, our partners in Kenya prepay pickers, helping improve their cash flow.
Are Project Origin coffees certified?
Certification is not a requirement for coffees to meet our sourcing standards; individual coffees may carry certifications, which we can confirm when you enquire. We prioritise understanding farming and processing practices through ongoing, direct communication with our partners, alongside price agreements reviewed annually. Certification can involve significant fees, administration and renewal requirements, and we do not advocate for producers to take on those costs.
Can I request specific certifications for my coffee?
Yes, you can always request for coffees with certain certifications, and these questions need to be raised BEFORE shipping the coffee from origin. We can work with our partners to explore obtaining it, if it is feasible to do so, with the associated costs agreed with and covered by you as the buyer.
How does Project Origin check green coffee quality?
We assess every coffee we purchase through cupping (including offer samples, pre-shipment samples (PSS), arrival samples) and physical checks, including moisture content, water activity, density and green grading for defects. We record the results, including cupping notes and green grading photographs, and retain this data to track quality over time.
By working with producers and exporters each harvest, we can understand each coffee’s typically behaviour, & what to expect each year based on weather patterns and harvest updates. Sounds in-depth – that’s because it is.
What quality control measures do you take?
For every coffee we source, we conduct several cuppings across multiple stages of importing, we measure the beans’ moisture content, water activity and density, and review the physical appearance via green grading.
This information is always available for your coffee upon request.
Is my sample a reference, PSS, or arrival sample?
Your sample could be any one of these depending on what stage of the harvesting calendar we are at. Our sales team will always share with you what you are receiving, so you know what to expect. If you are requesting samples from our live product list, you are most likely receiving arrival stock.
How should I store my green beans?
Green coffee beans like stability. Keep them sealed in an environment with stable temperature – ideally cool – and stable humidity for best shelf life.
How do you check that the coffee I receive matches the sample I approve?
When coffee arrives at our warehouse, we assess samples against the coffee originally cupped and approved. These checks compare cup quality and physical attributes, helping us identify any changes before the coffee reaches your roastery.
By this point, we would have cupped your coffee about 4 times already, so we don’t expect surprises to pop out of nowhere.
Can I access quality control data and information about the producer?
Yes! We freely share recorded quality control results, including green grading measurements such as density, water activity and moisture content, cupping notes and green grading photographs, upon request.
We also share available information about the producer, origin, marketing imagery and processing so you can understand the coffee and pass that knowledge on to your customers. These are our Farm Info Files, and you can find them in our Directory.
What should I do if my coffee doesn't meet the agreed quality?
Contact our team with the coffee’s lot details and a description of your concerns. The sooner you do this upon receiving your order, the better we can work together. We’ll work with you to assess the coffee against the approved sample and recorded quality data, then discuss the appropriate next steps.
FAQs about importing green beans
Is there an MOQ for direct shipping from origin?
Sea freight: yes, our MOQ is 100 bags or 6,000kg. Shipping from Ethiopia is a 10,000kg minimum.
Air freight: yes, our MOQ is 5 units, but it’s best you chat with our team.
What origins can i source with Project Origin
We specialise in shipping coffee from over 15 specialty producing countries, including Brazil, Colombia, Ethiopia, Kenya, El Salvador, Nicaragua, Honduras, Papua New Guinea, and more.
Can I mix & match origins in one shipment?
Yes, we can if shipping from our Australia warehouse!
Is there an MOQ for shipping from Australia?
Yes, our MOQ for shipping from Australia is 500kg or US$4,000 in value.
Can I order at any time?
You can order at any time from our Australian warehouse by referring to our live product list. If you wish to direct ship from origin, orders should occur around harvest time.
Is air freight MOQ less than sea freight MOQ?
Yes it is! We can ship less units via air freight whilst sea freight will require more.
What's the difference between an FCL & LCL?
FCL, or full container load, means you get a full container just for your cargo, which is usually faster and more straightforward. LCL, or light / less than full container load, means your cargo shares space with goods from other shippers in the same container — it’s cheaper if you don’t have enough volume, but it often involves more handling, and a higher risk of delays or damage during consolidation and deconsolidation.
Is it better to order direct or from Australia?
This depends on what and how much you want to import. Importing direct from origin is a great option for when you need a full container load (about 20tonne). It is not possible to mix and match origins, so if you require a mix of a few different lots, then your best option will be to ship from our Australia warehouse, or your nearest distributor.
You can find your nearest distributor options 这里.
Why would I order from Australia?
If you’re wanting a mix or origins, and to order off a spot list, then shipping from Australia is a great option. Keep in mind, there may be another Project Origin distributor warehouse close to you!
Why would I order direct from origin?
For the freshest stock, shipping direct from origin is a great option, as contracting and moving coffee happens close to the end of harvest.
Can I get green or roasted samples before I buy?
We can share green samples to help you make your decisions, but you need to know your importing laws first! Every country is different, but our team can help you figure out what you need.
Do I need importing documents to get my samples?
This really depends on your country. It’s best to know your importing laws and our team can help you figure out where to look, so your samples don’t get destroyed before reaching you.
I didn't receive my samples. What can I do?
If we confirmed your samples were shipped, then it’s best to check with your importing government bodies. We will review every sample request and confirm with you if we approve to send your request, so our team will be in touch with you along the way.
Do I need special documents to import green beans to my country?
Yes, absolutely! Every country is different, and it is essential that you know your own importing laws. Our team can help you find where to look, but ultimately, we will need to work together to gather your documents.
You will need to understand what documents your country needs and share that list with Project Origin. We will gather or organise all these documents so your shipment can arrive safely.
What documents do I need?
Every country is different & must be adhered to in full. Some of the most common documents we acquire include phytosanitary certificates, a BL document, certificate of origin, invoice, packing slip, a fumigation certificate, and more.
What is a phytosanitary document?
A phytosanitary document is an official paper issued by a government authority to show that the green coffee beans are free from pests and diseases. It’s basically proof that the product is safe for international trade and won’t bring any unwanted bugs or plant diseases into another country.
Can we just ship the coffee now & deal with documents on the way?
No, you must inform Project Origin of your requirements prior to the shipment. The documents must be prepared and provided to you before the cargo arrives, in order to allow you to proceed with customs clearance.
CM 选择常见问题
二氧化碳浸渍技术对生产商最有帮助的地方是将普通批次转化为特殊批次。这使他们能够创造出质量更高的产品,因此他们可以以更高的价格出售它。
CM 处理技术为生产者提供了一个平台,使他们可以更好地控制过程本身,从而为可以达到的结果或质量水平提供更多确定性。通过分享 Project Origin 开发的知识和经验,我们可以与生产者一起调整成功 CM 加工所需的适当变量,以便为消费者复制每次收获的稳定的风味和杯测特征,同时也允许通过这种可靠的产品为生产者带来稳定的收入。
相反,在大多���情况下,Project Origin 支付用于在农场或清洗站建立 CM 加工的所有设备。 Project Origin 还保证向生产商支付使用我们的技术加工的咖啡的价格,无论最终的杯测质量如何。我们为 CM 选择计划中的���有生产商和清洗站执行此操作。生产商或清洗站不承担通过 Project Origin 的 CM Selections 计划生产咖啡的任何风险,但他们确实获得了商定的固定价格的保障,该价格设定为高于其正常销售价格的溢价。
我们的 CM Selections 系列能够拓宽我们对咖啡的理解和体验。我们相信它应该有自己的分类系统,这��我们就可以处理这些咖啡,而不会在提到杯测分数时下意识地建立不可避免的预定偏见。作为替代方案,我们将我们的 CM 选择范围分类为代表风味特征的五种宝石。宝石是靛蓝、碧玉、琥珀、钻石和蛋白石。要了解有关宝石系列的更多信息,您可以阅读我们的 CM 冠军的选择文章。